We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.
To return an item, you will need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.
Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water.
Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.
How do I start a return?
To start the returns process online, login and go to the contact us page, choose the relevant subject title and the order you’d like to return, provide some details and press the ‘send’ button.
Alternatively, you can call our customer service team on 020 7537 3800, Monday to Friday, 8:00am – 6:00pm to start the returns process.